Frequently Asked Questions

Everything you need to know about shopping with Tempest

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return window for most items in their original, unused condition. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

Tempest accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.

Is my personal information secure?

Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.